On Hold Media Group

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FAQ Bar

Billing & Terms

How does On-Hold Media Group stand behind its service?

What forms of payment do you accept?

Content & Shuffle CMS

How many different on-hold productions can I build while in the Shuffle CMS?

Can I hear what the recorded scripts sound like?

Can I view the contents of my productions before they actually begin?

What types of Production History Reports are available?

How long will it take to create an on-hold production?

Can your system handle dated material (with specific start and/or end dates), such as holiday hours or special event promotions?

How often can I update my production?

If I have multiple locations, can I tailor my content for the individual locations?

Is background music available for my content?

Do you have seasonal and holiday music available?

My Account

How do I recover my forgotten/lost password?

Can I have multiple users access my account?

Can I change or remove Users from my account?

If I have several locations, can I designate one or more persons to control the script productions for individual or multiple locations?

Technical Information

What kind of telephone system do I need to be able to use Shuffle?

Do I need any additional equipment?

Will your service work with a Hosted VoIP System?

What type of playback equipment is used?

How long is the equipment warranty?

How does the playback device receive new on-hold productions?

How long does it take to get the equipment installed, if needed?

How long does it take to receive my new production once I’ve submitted it?

What if I have more detailed questions about the actual operation of the Shuffle system or my account?