What Do Our Customers Say About On-Hold Media Group?

On-Hold Media Group's many clients represent a myriad of industries, products and services from coast-to-coast, all over North America.

Construction.png Construction / Building Supplies

Metro Brick & Stone Co.

"We'd just started using the Production Wizard when I was talking to one of our very best customers. He said, "So, I hear you have a new stone quarry!" and I had to ask, "How'd you hear about that?" because it was new information we hadn't printed or posted anywhere. He said, "I heard it when I was on hold," and that's when I realized I'd really made the right decision by going with the Production Wizard. It's a great way to share new information with our customers...and everyone hears it at some time or another."

Dennis Calander, Owner

Metro Brick & Stone Co.

Wind-Lock

"Gary, I cannot thank you enough for always being so helpful and taking such great care of us here at Wind-lock. The type of service On-Hold Media Group provides is definitely one of those elements of Marketing that easily gets overlooked with our crazy schedule of daily tasks. You have been so great at keeping me up-to-date on changes that need to be made, helping us update scripts and content while being a joy to speak with on the phone. Thank you for your support!"

Steve Guthrie, Sales & Digital Marketing Manager

Wind-Lock

Dist-BuildingSupplies.png Distribution - Building Materials

Daico Supply Company

"OnHoldWizard.com paid for itself right away! Within the first month we were able to identify additional sales we made because of customers adding things they heard about on-hold to their orders. They’re definitely listening to it, and we’ve had a great response. I think it makes our business sound more professional. The staff at the On-Hold Media Group does a great job of making us sound good and I genuinely enjoy working with them. Yesterday I got into your website to create a new production and imagine my EXCITEMENT when I saw the new selection of music. I nearly fell out of my chair with happiness. Do you know how much company time I burned yesterday just listening to every new tune and sometimes twice? Well I don’t know either, but I did listen to every new tune and made a list of all my new favorites. I just want to say “Thank You” for listening to my suggestion for new music but I feel certain I was not alone in this thought. I love having a choice of new music but more importantly something new and fresh to offer my customers! "

Karen Arnold Taylor, Vice President

Daico Supply Company

J.R. Kakley & Sons, Inc

"OnHoldWizard.com has definitely made a difference in our business. When we first started using the service, our customers immediately commented on how our on-hold messages had effectively captured their experience with our company, which reinforces repeat business.

When we started manufacturing doors, On-Hold Media Group promoted our new service in a way that mass marketing couldn't. Because it spoke to our existing customers, we got a lot of questions and positive feedback.

We're currently using OnHoldWizard.com to promote our True-Value Center, and I must say -- it's already making a difference."

Joe Centracchio, General Manager

J.R. Kakley & Sons, Inc

Wholesale Building Products (G. Proulx)

"Working with the staff at OnHoldWizard.com is always a pleasant experience. Their attention to detail, immediate response and willingness to help answer our questions is a great reminder of how quality customer service should be.

OnHoldWizard.com has also been a tremendous asset to our company in helping to get out information to our customers about our current stock, as well as new and innovative products we continually add to our inventory.

In fact, I personally look forward to many years of business with OnHoldWizard.com and interacting with their terrific staff. "

Tom Villeneuve, Associate

Wholesale Building Products (G. Proulx)

electrical.png Distribution - Electrical

Customer Service Electric Supply, Inc.

"I wanted to take time to thank you for the excellent customer service we receive from the On-Hold Media Group. I wish all our service providers responded as quickly as you do. I really appreciate how easy it is to change our scripts and update a production. Being able to customize productions to match up with special holidays is a great feature. At first we were not sure how much the on hold messages were impacting our business until one of our industrial customers came in and requested two of the special carbide drill bit kits that we were advertising in our on-hold message. That sale alone paid for 3 months of on-hold messaging. Since that time we have received positive feedback from many of our customers. It has even reached the point where some of our customers are requesting specific music that they enjoy!"

Logan Hill, General Manager

Customer Service Electric Supply, Inc.

A-G Electrical Supply Co. Inc.

"We’ve been using OnHoldWizard.com for a little over a year. We've found that it's an excellent marketing tool to update our customers on products we carry as well as holiday hours or special events. The customers like it because the wait time doesn’t feel as long when they’re on hold. We’ve had very positive feedback from customers since we started to use this service."

Lois Ray, Marketing Department

A-G Electrical Supply Co. Inc.

First Electric Supply

"First Electric Supply just started using OnHoldWizard and it has made a big impression on our customers.

Prior to OnHoldWizard, we used a typical FM radio station for our on-hold service. We ran into many static issues and it was not beneficial to the customer or our business. It was only a tool to soften the awkward silence.

Now with OnHoldWizard, we can update customers about our company, promote our products, or alert them about upcoming events. It is a great marketing tool and it has become one of the most effective ways to reach our customer base.

We have opened several new branch locations in the past year, and in order to compete in these new marketplaces we felt it was necessary to increase our professionalism. OnHoldWizard has helped take our company to that next level.

It has also helped us become more personable with our new customers. We use the IMARK Library to promote but add our own personal touch. It has been a great addition to our company!"

Kirby Gray, Marketing/Purchasing Manager

First Electric Supply

WEDCO, Inc.

"We’ve been using OnHoldWizard.com for just a few weeks at our main Reno location, and we’ve already had positive feedback across the board about our messages – from customers, employees and vendors. I’ve been very pleased with our decision.

One thing I’ve noticed is that we’re getting inquiries about products we’ve had on the shelves for 15 months that, until now, hadn’t generated any interest. That tells me we’ve reached more people with a positive sales message about those products in just a few weeks than we had in the entire15 months before. I think using OnHoldWizard.com is going to make a significant difference in our ability to introduce new products and increase sales.

It’s also addressing a real need in our overall marketing efforts. Our outside sales reps typically call on our biggest customers, and we have a group of small to medium contractors that come in to our counter on a regular basis, but there’s a large group of customers in the middle that we haven’t been reaching with our sales messages. They call in their orders and get their deliveries, but until we started using on-hold messaging we didn’t have an effective way to promote products and services to them. In a lot of ways, using OnHoldWizard.com is like employing another salesperson that really targets those “phone” customers for just a few dollars a day.

Our switchboard operator even mentioned that we’re not losing as many calls as we did when we had the radio on-hold. She believes the messages help minimize the perceived hold time, and says the customers seem to be in a better mood too! "

Rich Stoltz, VP - Sales

WEDCO, Inc.

Dulles Electric Supply Corp.

"Hi Gary, Thanks for the follow up! You guys provide proactive customer service, and I absolutely love it."

Sharina Mendoza, Director of Marketing

Dulles Electric Supply Corp.

TEC Electric

"Thanks for all you do to be proactive. Don’t see that in many (if any) of the companies I deal with. Great job!!!"

Barry Wright, President

TEC Electric

Crown Supply Co., Inc.

"Crown Supply has been using OnHoldWizard.com for 5 years. We have noticed an increase in sales on items we promote and a huge increase in attendance at our events. I have heard complements from both customers and vendors. Vendors are really impressed when they call in and hear an announcement for their training or event while on hold. It’s a great way to get information out to our customers without filling up their inbox.

Gary at OnHoldWizard.com has been extremely helpful to me with creating numerous scripts. He is always quick to respond and the turn-around time for a new script is more than impressive. It always comes out better then I expect and they sound great too.

OnHoldWizard.com is a great product and they have a great team. I would highly recommend OnHoldWizard.com to any company!
"

Kristina Ormaza, Marketing

Crown Supply Co., Inc.

Stokes Electrical Supply

"Several months ago our previous on-hold provider stopped working. So we reached out to On-Hold Media Group and never regretted our decision. Their proactive customer support team helps us in a lot of ways. After the holidays, I forgot to change our production back from the holiday music and scripts. But they didn’t, I got an email and notified me that the change was done. This to me demonstrates that they are concerned about our business succeeding. Also, the ease of creating and modifying a script is painless; I seldom spend more than 5 minutes when creating one. As the sales manager for a small electrical distributor, I remind my sales people what is being promoted with their online Production Wizard. I have heard several inquires came on the products and services that are contained on our production scripts. A big “THANKS” to On-Hold Media Group for their great customer service and innovative on-hold system! "

Patrick Presto, Sales Representative

Stokes Electrical Supply

EDGES Electrical Group

"Our on hold system is working great - we just had one of the best turn outs for a counter day (6/7) that we have had in a long time. I attribute the high turn out to the "on hold" information. I have had a number of compliments from customers on the system. "

Darlene L. McEvoy, Marketing

EDGES Electrical Group

Walters Wholesale Electric Company

"Walters Wholesale Electric has OnHoldWizard.com messaging at all of our 21 locations, including our corporate office and central distribution center. One word describes my experience with them: “phenomenal.” They are much more responsive than the provider we had before (Muzak), and their technology is ideally suited to our needs.

Each of our locations can play a mix of company-wide and store-specific promotional information, and we can update the content in a matter of minutes any time we need to, as often as we like.

From an IT perspective, I appreciate the fact that they designed their system from the ground up to be highly secure and stable.

Walters realized the value of on-hold messaging years ago. Now that we have OnHoldWizard.com, we can truly see the maximum benefits."

Kirk Woloshin , IT Manager

Walters Wholesale Electric Company

K-E Electric Supply, Co.

"I love using the Production Wizard from On-Hold Media Group! With a very busy multi-line phone system we realize that there will be times when our customers are going to be on hold. By using OnHoldWizard.com, we fill those anxious moments with product information, various value added services, and industry related information. This service helps get our message to the customer using a simple system that can be updated at a moment's notice. We also benefit with On-Hold Media Group being an MSP provider with the IMARK group. The customer service at On-Hold Media Group is invaluable! Very professional and personable staff is always making sure you are producing the best message possible. Great Team! Thank you for everything!"

Wendy Duynslager, Credit Department

K-E Electric Supply, Co.

Shepherd Electric Supply

"As the Marketing Manager of Shepherd Electric Supply, I was involved and responsible for the productions from the very beginning of our association with On Hold Media Group. Initially, we used OnHoldWizard.com in our main location in Baltimore, MD. As we have grown, we now utilize this service in all four of our locations in the MD-VA-DC area.

Without exception, each individual that I have communicated with at OnHoldWizard.com has been incredibly helpful, patient and prompt in completing our requests. When the need arose to create Custom Scripts with High Priority, the OnHoldWizard.com team ALWAYS came through for us. And as a member of IMARK, we are very pleased to be dealing with an IMARK Service Provider."

Candy Winegrad, Marketing Manager (now Profitability Director)

Shepherd Electric Supply

Dunn Electric Supply

"For years, I’ve listened to advertisements on the phone while on-hold and thought that it would be good for our company as well. But it wasn't until On-Hold Media Group contacted us and easily made it possible. The professionalism and creativity of the professionally-voiced library takes away the hassle. Plus the staff is helpful by suggesting new spots without any additional charge. The productions take just minutes to change, and I love the control of producing quality announcements that are specifically designed to promote our company, products and services. We’ve enjoyed positive feedback from our customers, and I highly recommend this service."

Toni Dunn, CEO

Dunn Electric Supply

Echo Group, Inc.

"Some comments on your service. It has been great. Your group showed a very special interest in getting things rolling. Not only one of you, but the whole team. You really have a great staff.

At times, I feel that we must be your only customer with the great service that you provide, but I know that this isn't true. Your staff has helped our "uncomfortable users" to be comfortable users by taking the time in contacting them and making them comfortable in working with your staff and the system.

Thanks to Pat Hare's group (Parrish-Hare Electrical Supply) for bringing you to IMARK as a Member Service Provider. "

Doug Maasen, Vice-President - Sales & Marketing

Echo Group, Inc.

Sefco Electric Supply Company, Inc.

"Allan, I just wanted to send you an email to tell you what a good job your company does. I am like a typical small business owner in that I don’t worry about a lot of the small things (such as my on-hold message), but your group does a great job of reminding me to take care of it. Last week I got an email that my standard spots had not been changed in a while, and not only did you tell me that I should change them but you offered me suggested replacements.

My last on-hold company just milked my money and never did anything proactive – ever.

I just had a local Ace hardware store owner call me to ask who we used for our on-hold messages, and I gave him your company’s information. He was impressed with the quality of the product from the times that he was put on hold."

Chris Lamb, General Manager

Sefco Electric Supply Company, Inc.

Parrish-Hare Electrical Supply

"I love using OnHoldWizard.com! The website is easy to use and I can create a new on-hold production for any or all of our five locations in just minutes. The staff is extremely responsive. When I need new custom material, they come up with creative and professional scripts from just a few basic notes…and if I ever need something quickly they are usually able to get it done for me right away. I would recommend OnHoldWizard.com to anyone! "

Tina Turner, Marketing Coordinator

Parrish-Hare Electrical Supply

janitorial.png Distribution - Paper and Janitorial Products

Dees Paper Company

"Here at Dees Paper Co., we pride ourselves on our standard of personal and courteous customer service. This includes our firm refusal to compromise on the way our customers are greeted when they call. Our phones are always answered by a friendly person -- never an automated series of prompts. So On-Hold Media Group is a wonderful way to extend and continue this level of customer service during a time that we cannot. A time ordinarily passed in silence or filled with sleepy music. Adam, our Account Manager, is more than just helpful. He’s patient, thorough, and he genuinely cares about customer satisfaction. Our outside sales team spends a considerable amount of time on-hold and I was inundated with “Thank You’s” right after we made the switch. They love listening to the scripts about new product information, company news, and fun facts from the library of trivia spots. As a creative and effective marketing tool, On-Hold Media Group is a welcomed addition to our company that I’m extremely pleased we made."

Lauren Dees, Creative and Marketing Director

Dees Paper Company

Dist-Plumbing.png Distribution - Plumbing / HVAC

Active Plumbing Supply

"We’ve been using OnHoldWizard.com at our main branch for several months now and it has been really beneficial. It's a great way to advertise products and events. Very simple to use. And the staff at OnHoldWizard.com are courteous and efficient. With plenty of pre-recorded options as well as custom made voice scripts, it’s great service for any business -- big or small."

Keith Martin, Branch Manager

Active Plumbing Supply

Benjamin Supply, Inc.

"As a Marketing Communications professional I thoroughly appreciate our relationship with On-Hold Media. Their product and service are stellar and both go a long way in supporting our company's brand. They offer a robust and current library of diverse product messaging. Their well-produced segments do a superlative job in showcasing the vendors we offer. The scripting is so spot on that I often use it to brainstorm concepts for other advertising. If the rest of our media was so responsive, comprehensive and easy to facilitate, my job would be a whole lot easier. Any time I am calling into our shop and am inadvertently put on hold I actually smile thinking how professional the On-Hold Media service makes us look."

Tina Roesler, Marketing Manager

Benjamin Supply, Inc.

Canyon Pipe

"We switched to OnHoldWizard.com from another well known on-hold service five months ago, and I can't be more pleased. Your staff is so eager and willing to help me create exactly what I want our callers to hear while waiting for one of our associates to help them. Our customers aren't on-hold for very long, so the voice spots have to be just the right length to get our key points across. You do a great job of helping me create the perfect on-hold messages. OnHoldWizard.com's Production Wizard can't be any easier to use. The web site is so user- friendly that anyone can log-in and create a new on-hold production -- even if it's the first time they've seen the site. It's so nice that I have the ability to log-in every day to change my messages, or let our monthly specials play all month. I love that I have a choice and don't have to wait for some tape to arrive in the mail that had to be recorded especially for me. If I need a new voice spot all I have to do is call and I'll have a script written, recorded and posted on the web site in just a few days. It's that simple. I recommend that everyone use OnHoldWizard.com and start creating original new on-hold messages for their customers to hear too!"

Shelly Huebner, Marketing Specialist

Canyon Pipe

Loeb Electric Supply

"Love it! Although so far your system has mainly been Deborah taking care of everything for me! My extreme compliments and most sincere admiration for all of your staff's help and professionalism. As soon as I can get caught up I'll be able to use the production wizard more but yes, I love it. "

Rob Zalewski, Director of Development

Loeb Electric Supply

Distribution-RepFirms.png Distribution - Rep Firms

Healy Mattos, Inc.

"On-Hold Media Group has made an immediate impact for our company. This program allows our customer base to hear first-hand about the manufacturer’s we represent and the quality material they manufacture in detail. It also keeps our customers updated on new products, holiday schedules, and manufacturer promotions. Thanks On-Hold Media Group."

Marc S. Mattos, Operations Manager/Sales

Healy Mattos, Inc.

RB Sales Corporation

"OnHoldWizard.com’s service has been warmly received by customers and employees alike. Our previous service was acceptable, but it was the same thing, over and over again. With OnHoldWizard.com, we are able to create messages specific to our products and services, as well as drawing from a growing library of material spots specific to our company. The web service is easy to understand and responds quickly to my selections. When I need help, I know it’s only a phone call or email away.

The personalized service has been first-class and exceptionally timely. We don’t like customers to wait on hold, but while they do we want to be sure to let them know exactly what’s new and different with our company and the manufacturers we represent. We thank you for providing this service which helps us to increase the customers’ awareness of all that RB Sales Corporation has to offer."

Dan Riedell, Vice President of Operations

RB Sales Corporation

Financial.png Financial Services

NACM Southwest

"When I need something, you guys are right on top of it. Whether I need a new script written or need changes made to one that has already been produced, you all have always gone above and beyond.

Although we do not leave our members on hold for extended periods of time, they receive a wealth of information when they are on hold. For some, this is the only way they hear about some of our events and services. We couldn't do it without you. "

Michelle Taylor, Assistant to the President & Group Coordinator

NACM Southwest

NACM South Atlantic

"[Re: creating custom music tracks in the Production Wizard to promote the appearance of the band, “Trampled Under Foot” at an upcoming conference.]

David,

Thanks so much for your work on those killer sound tracks on our “Trampled Under Foot” music! All of your cuts are phenomenal - and capture that Blues spirit we really wanted to showcase. I can't wait to hear them played over the phone. I think I might call myself just to hear it! Very good job on making us sound good.

Your assistance in achieving this personalization is fabulous. I'm very pleased with the efforts of everyone at the company to help us promote this conference. You make us feel important. Thank you!"

Miranda Bickford, Marketing Coordinator

NACM South Atlantic

healthcare.png Healthcare

Silverado Senior Living

"Silverado has featured some of its less known services on the on-hold message. As a result, we have several examples of customers hearing about them while being on hold, and buying them as a result. That alone has made the on hold system more valuable to use and has paid for itself as well.

I have found working with On-Hold Media Group both easy and enjoyable. The production wizard makes changes a breeze. With 33 locations, ensuring that messages are fresh, background music is changed regularly and new locations are up and running quickly are all quite simple using the wizard. The staff at On-Hold Media Group are all a pleasure to work with and always willing to lend a hand when needed. Overall an A+ experience."

Mark Mostow, Senior Vice President, Sales and Marketing

Silverado Senior Living

Touchstone Medical Imaging

"This is great! Thanks so much. I am extremely satisfied with your company and the service we get! I am very impressed as compared to my prior experiences with competitors. "

Kayce Hudson, Area Manager - Lewisville & Flower Mound, TX

Touchstone Medical Imaging

CHRISTUS Mother Frances Hospital

"Memorial Hospital has been a customer of On-Hold Media Group for years and we enjoy the wonderful working relationship we have with their team. Everyone is very responsive to any need or request. The on-line Production Wizard is so easy to use and the creative team does a great job of developing new messages for our hospital. Thank you to everyone involved for making my job so much easier."

Sherry Moore, Director of Marketing, Managed Care and Volunteers

CHRISTUS Mother Frances Hospital

HCA Far West: Facilities

"I am been very happy with the great customer service [On-Hold Media Group] and his team have given me. They turn spots around in a very timely fashion. On-hold messaging is a great way to let our guests know about new services, remind them of existing services, and brag about our fabulous quality awards."

Twinkle Chisolm, Marketing Director

HCA Far West: Facilities

HVAC.png HVAC

Collin Air Conditioning & Heating

"Allan, I just wanted you to know that David Crandell did an excellent job of fixing our "on-hold" problem. First of all, he telephoned to confirm our telephone numbers in order to troubleshoot the problem and then followed up with an e-mail to let me know that all was working properly. I thought you should know how well your employee is doing in the customer service area. Thanks again for your prompt response to our problem."

Heather McFadden,

Collin Air Conditioning & Heating

Packaging.png Packaging

TricorBraun

"OnHoldWizard.com is such a convenient way to keep our customers informed about our new products and successes. While they are waiting to talk to us, they may hear about another product that could be of interest as well as find out about how we have helped other customers find solutions to their packaging needs.

OnHoldWizard.com's product and service are far above any other on-hold products I have researched. Even after years of being a customer, they still respond as if we're a prospect - new scripts are handled quickly and professionally and with a friendliness that is refreshing in this day and age.

The website is easy to use. Even though we have 20 locations that set-up their productions independently, I really like the ability to track their activity so we can encourage them to keep their messages fresh."

Suzanne Fenton, C.P.P., Director of Marketing

TricorBraun

Tharco

"Setting up our on-hold message service has been one of the best experiences I've had adding enhancements to our telecommunications system. The whole process was very easy. Working with the folks at On-Hold Media Group and Allan Rhodes was pleasant and they did exactly what they said they would do. Everything went exactly as planned. The Production Wizard is very well thought out and a pleasure to use. Again, thank you for a most agreeable business experience."

Joel Ruvkun, Office Manager

Tharco

Printing.png Printing & Graphics Services

Sunbelt Letterpress

"Destiney, I really appreciate the new proactive level of customer service that you and the On Hold Media staff have displayed over the last few months. It definitely makes a difference. Thank you! "

Scot Skinner, President

Sunbelt Letterpress

Promotional.png Promotional/Specialty

Bob Lilly Promotions

"Mike, Please meet my good friend Allan Rhodes! Allan is the founder and CEO of On Hold Media Group. They are the best I’ve ever seen for On Hold media creation and management. They are super proactive about reaching out throughout the year to update you on what you have playing. They create new call media turnkey in-house and have the most professional staff in the industry. Their prices for what you get are outstanding and I highly recommend you taking a look at them when reviewing your on hold media partner."

Bob Lilly Jr., CEO/President

Bob Lilly Promotions

Sports.png Sports & Recreation

Frisco RoughRiders

"Working with the folks at the On Hold Wizard has been a rewarding experience this past year. It is by far the easiest system I have ever used and the staff is great to work with. The ability to update our messages automatically have helped us keep our fans here at the RoughRiders informed and up to date on the latest information regarding the team and all our promotions. It’s been a great tool for selling as well as it’s easy and quick for the customer. I highly recommend this system."

Lynn Wittenburg, VP of Sales & Marketing

Frisco RoughRiders

Telecom.png Telecommunications

Hutton Communications, Inc.

"The staff at On Hold Media Group is simply the best group of people I have ever had the pleasure of working with! Not only are they fast and reliable, they review your work to ensure no mistakes made! The marketing options using this medium are endless and we have amazing positive results from our customers. I have the best team working on my side to ensure an incredible marketing message. Thank you guys for all that you do! I look forward to many more years of happy success with you."

Katie Lynn Whitaker, Marketing Communications Manager

Hutton Communications, Inc.

Veterinary.png Veterinary/Animal Care

Alsager Animal Care Center

"On Hold Wizard is a great informational and advertising tool for our clients. Our clients get pet health tips and promotional information while they are waiting for us on the line.

The service is so easy. I can make custom scripts that are unique to us, or choose a standard script and have it sent to our phone in no time!

This is one of the greatest services we have ever used! Every business should take advantage of this marketing tool! The staff at OnHoldWizard.com is very helpful and efficient. They excel in the customer service department."

Dawn Brewer, Technician

Alsager Animal Care Center