How do I recover my forgotten/lost password?
Can I have multiple users access my account?
Can I change or remove Users from my account?
If I have several locations, can I designate one or more persons to control the script productions for individual or multiple locations?
How many scripts can I create?
Who takes care of writing scripts?
Can I change the content of my scripts?
Content & Shuffle CMS
How many different on-hold productions can I build while in the Shuffle CMS?
Can I hear what the recorded scripts sound like?
Can I view the contents of my productions before they actually begin?
What types of Production History Reports are available?
How long will it take to create an on-hold production?
Can your system handle dated material (with specific start and/or end dates), such as holiday hours or special event promotions?
How often can I update my production?
If I have multiple locations, can I tailor my content for the individual locations?
Is background music available for my content?
Do you have seasonal and holiday music available?
What kind of telephone system do I need to be able to use Shuffle?
Do I need any additional equipment?
Will your service work with a Hosted VoIP System?
What type of playback equipment is used?
How long is the equipment warranty?
How does the playback device receive new on-hold productions?
How long does it take to get the equipment installed, if needed?
How long does it take to receive my new production once I’ve submitted it?
What if I have more detailed questions about the actual operation of the Shuffle system or my account?
Billing & Terms
How does On-Hold Media Group stand behind its service?
What forms of payment do you accept?