"In late 2000, it became apparent to me that a customer-focused company philosophy could benefit from new technology developments and enable a much higher level of service delivery than had historically been the case in the on-hold messaging industry.
Behind-the-scenes automation of on-hold message production and delivery could streamline the entire process while putting control
directly in the hands of the users. By making the production process quick, easy, and fun to work with, we have enjoyed strong customer
loyalty and great appreciation for our company’s application of these technologies."
In December of 2000, Allan began to map out the concept for the Production Wizard™ with Robert Shaw, President of Data On The Web -- a development leader specializing in designing, implementing, and managing substantial website-integrated databases. On January 2nd of 2001, they launched On-Hold Media Group's Production Wizard™.
Since that beginning in 2001 secured our leadership position in the on-hold industry, our teamwork approach has resulted in continual enhancements and upgrades. The initial Production Wizard™ single-production tool evolved into today’s Shuffle3™ system, which accommodates multiple, scheduled productions up to six months in the future, derived from user-created playlists.
Skilled veterans from the technology, broadcasting and advertising industries maintain this focus on the customer experience, applying their backgrounds to assure that our customers experience the highest possible level of creative development and production quality. Allan has selected team members who display exceptional technical skills, creative talents and, most of all, a passion for excellent customer service, to carry forward this commitment.
On-Hold Media Group's Team provides service for a wide cross-section of clients ranging from single-location businesses and professional practices, to national and international corporations such as Sonesta Collection hospitality properties, Konica Minolta Business Solutions, TricorBraun, Baylor Healthcare, and RADnet.
Additionally, the company has developed local and national relationships with vertical market industry associations including IMARK, IMARK Plumbing, The Luxury Product Group, The Drake Group, WIT, and others that list On-Hold Media Group as the preferred provider of on-hold services.